TX/IT Helpdesk Support

  • Location
    New Braunfels, Texas
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Information Technology - Help Desk / Technical Support

Do you have excellent IT Technical Support knowledge and experience? Do you hold Technical support certifications? Please see job description below and apply to www.adeccousa.com

Adecco is seeking an experienced Tech Support/Help Desk associate with A+ certifications. Position is located in New Braunfels, TX

SUMMARY: Under direct supervision, provides support to end-users for PC, server applications, and hardware. The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance.
The position can also include configuring computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets and smartphones. The job duties can be performed remotely from a central location, in the customer's work environment, or in a combination of the two.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties beyond this representative listing may be assigned to the essential job duties and responsibilities of this position based on Company needs.

Take phone calls, respond to emails, meet with internal employees or contractors to resolve technology incidents and requests.

Note symptoms, conduct troubleshooting tasks in cooperation with end-users, resolve technology incidents, and fulfill requests while documenting each step using the company incident/request management process and software.

Provide additional information, conduct research, and follow up with end-users in order to provide required data to other technology staff as required.

Respond in a positive and professional manner to fellow employees who contact the Help Desk.

Able to establish and maintain effective working relations with a wide variety of individuals.

Keen attention to detail.

Able to work well both independently and as a member of a team.

Able to work with minimal supervision and demonstrate initiative and good judgment.

Ability to attain knowledge of Company’s SAP environment, .net environment, database functionality and internal tools.
Ability to interact with end-users in a professional, courteous and efficient manner even in stressful situations or when the end user is challenging to work with.
Ability to manage multiple incidents and adapt to changing priorities.
Ability to work well both independently and as a member of a team.

Ability to multi task under pressure.

Must have strong interpersonal and communication skills.

Strive for harmony and teamwork with the department and with all other departments.

Maintain a professional appearance and conduct that favorably represents the company.

Maintain safe work environment.

Education and/or Experience:
3-6 years direct customer service and/or computer experience.
Bachelor’s degree preferred, but not required.
A+ certification or equivalent preferred, but not required.

Certificates, Licenses and Registrations:

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Other Skills and Abilities: Possess a solid understanding of process flow and development, companies organizational mission and goals.

Knowledge of the principles, practices and procedures of end-user technical support and the ability to apply knowledge and skills to a range of professional assignments including the most difficult and complex.
Create clear, concise detail oriented incident and problem documentation in the incident management system.
Ability to troubleshoot technical issues and resolve them within company guidelines.
Ability to operate computer and general office equipment.
Ability to independently analyze data, identify discrepancies and inconsistencies and recommend a course of corrective action.
Strong analytical thinking and problem solving skills.

  • Apply with Adecco

Reference number US_EN_1_117841_11829445