Underwriting Telephone Representative


We are hiring on behalf of Gerber Life in Fremont, MI is looking for an underwriting teleservices associate. The primary function of this position is to process insurance applications with a high degree of accuracy. This will be a work from home position until we transition to back into the office. Hours are from 10:30 - 7pm.

Daily responsibilities:
* Order requirements, review, summarize, and assess requirements including but not limited to financial, exam, laboratory (blood and urine tests), motor vehicle, criminal, and medical records or information.
* Prepare files for Sr. Underwriter review.
* Process policy reviews and rescissions, working with management to determine validity of contract in regard to policy provisions and material misrepresentation.
* Contact customers by telephone regarding applications (provide status, why declined, indicate outstanding requirements, etc.).
* Interact with Sales and Service reps regarding applications (provide status, why declined, indicate outstanding requirements, etc.).
* Reply to phone calls and sensitive situations, answer internet inquiries, process concerns and complaints.

* Excellent verbal and written communications skills
* Quality and Customer Service advocate
* Advanced level of PC skills
* Ability to work in a multi-task environment
* Excellent judgment, problem solving, decision-making and follow-through skills
* Ability and accuracy in analyzing/summarizing detailed information
* Ability to work independently or in a team environment

* High School diploma
* Knowledge of medical conditions and terminology

*High Speed Internet access


Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records

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Reference number US_EN_99_023419_1424991