Unemployment State Consultant

  • Location
    Hilliard, Ohio
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Position: Unemployment State Consultant
Location: Hillard, OH
Pay: 15/hr
Length: 18 months

Summary: The USC works primarily with state agencies to respond to claims and provide counsel and consulting expertise for unemployment compensation claims, determinations and other unemployment related documents. This position provides technical guidance to internal and external clients regarding the unemployment process. This position requires detailed knowledge of state unemployment regulations, claims, determinations, and hearing procedures. Phone, facsimile, and email contact is extensive with state officials. Participation in unemployment hearings is occasionally required.

Essential Duties and Responsibilities:
• Provide consulting expertise to internal and external clients regarding the unemployment compensation process.
• Keen understanding of the unemployment process
• Excellent customer service to our clients and state agencies.
• Work in conjunction with other internal positions in counseling clients
• Attend work on a regular basis, including the occasional need to work more than 40 hours per week.
• Perform job functions in a courteous and professional manner at all times.
• Any special projects and miscellaneous duties assigned by a member of management.

Job Requirements
Minimum Qualifications and Competencies:
• Must have detailed knowledge in unemployment compensation regulations and proceedings
• Strong customer service skills
• Ability to provide accurate and timely consulting services to clients.
• Ability to listen, comprehend and actively participate in telephone and in person conversations
• Clear, pleasant speaking voice
• Ability to read, learn and retain state regulations, PC functions and department procedures
• Ability to use the keyboard to input, access, view and interpret data on a PC
• Ability to evaluate information to make independent decisions.
• Ability to interact with people
• Ability to listen and comprehend in person and telephone conversations
• Professional behavior and attire
• Ability to make decisions and work independently.
• Ability to be creative and resolve problems in the hearing and consulting processes.
• Ability to read, learn, comprehend and retain state regulations, departmental procedures and internal PC programs that support the unemployment claims processes
• Excellent written and verbal communication skills

Minimum Education and/or Experience:
• Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience
• Previous office experience with a strong emphasis on customer service
• Experience in dealing with dated materials, strict time limits and/or working in a fast-paced environment

Computer Skills Required:
• Understanding of PC functions, including Windows-based applications

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Reference number US_EN_2_022862_400064