USER SUPPORT SPECIALIST

  • Location
    Austin, Texas
  • Job type
    Contract/Temporary
  • Salary
    $ 20 - $ 23 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Bilingual Support Specialist (French/German) role in Austin, TX!  Apply now if you meet the qualifications listed below!

 

DURATION: 12 months+
PAY: $23/hr 

 

We are looking for a customer-focused resource whose main responsibility is to deliver exceptional support via email to users of various client sales registration, access provisioning, and training systems, as well as sales portals, etc. 

Essential Duties and Responsibilities: 
Registration and access support. For example, troubleshooting users’ access issues, retrieving login IDs, updating accounts, processing feedback, answering FAQ-related questions, providing registration instructions, escalating technical issues to the technical team, forwarding misrouted requests to the appropriate department, and more. 
Reporting and escalating issues through appropriate channels, effectively communicating information with the appropriate teams to ensure constant improvement of processes and support.

Required Experience and Skills: 

 

  • Strong work ethic and exceptional customer focus
  • Native-level fluency in written and spoken English
  • Native-level fluency in written and spoken French or German
  • In-depth understanding of cultural nuances
  • A strong experience in high-quality customer service
  • Previous experience in user-system support or application-support troubleshooting
  • Excellent problem-solving/investigative skills and attention to detail
  • Timeliness and proven ability to work independently and efficiently
  • Consistently excellent written and verbal communication skills
  • Agility and ability to work quickly without compromising accuracy
  • Proven competence in owning tasks and following through
  • Ability to exercise good judgement under deadlines
  • Ability to work an issue from various angles and to ask for help when needed
  • Mac experience

 

Shift/Hours: Shifts will be determined later but we have shifts, which vary between Sun and Friday. Earliest shift starts at 6am and latest shifts end at 7pm.

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please feel free to reach out to: Ibrahima.Diallo@Adeccona.com

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_028082_11900488