User Support Specialist: Japanese

  • Location
    Austin, Texas
  • Job type
  • Salary
    $ 18 - $ 20 / Hour

Adecco is currently seeking a Bilingual (Japanese/English) customer focused candidate whose primary focus is to deliver exceptional support (via email or phone) to users. The ideal candidate will be able to efficiently identify and solve routine problems independently and know when to request specific direction on more complex problems. This includes collaborating with technical, business and project teams to drive resolution of reported issues and providing status updates to management, in a timely manner and with clarity.

Essential Duties and Responsibilities:
-Account support, program support, registration and access assistance
-Report and escalate issues through appropriate channels
-Typical issues include login ID retrieval, account update, content feedback, FAQ related questions, providing registration instructions, escalating technical issues to IS&T, forwards to appropriate department, mass account updates, and more.
-Consistently provide prompt, reliable, and accurate information to users.
-Participate in projects and testing efforts related to support.

Required Experience and Skills:
-Previous experience in User System support troubleshooting, analyzing and providing root cause analysis
-Strong work ethic and exceptional customer focus
-Fluent in written and spoken Japanese
-Fluent in written and spoken English
-A passion for customer service
-Excellent problem solving/ investigative skills
-Consistent excellent written and verbal communication skills
-Ability to work quickly with great accuracy
-Exercise good judgement under deadline(s)
-Mac experience

  • Apply with Adecco

Reference number US_EN_1_027673_11781818