Video Customer Service Specialist

Adecco is currently assisting a client in San Carlos, Ca in their search for a Video Customer Service Specialist.

 

Our mission is to advance the photographic and cinematic dreams of our customers by delivering superior, cutting-edge gear and exceptional customer service.

 

Our Video Customer Service Department connects with clients via email, phone, and face-to-face. We work very closely with every department and handle each step of the customer’s rental experience.

 

This position requires the representative to have strong knowledge of a broad spectrum of video gear, experience in a fast paced work environment, a lust for details, and strong grammatical skills. They must be able to communicate calmly when handling difficult situations, have the ability to multitask 3 or more projects. Using technical jargon to converse and troubleshoot with high end video clientele assisting customers with equipment recommendations will occur daily within this role.

 

Responsibilities:

 

-Establishing and maintaining relationships with customers

-Supplying quick response times (via email, phone calls, and in person)

-Knowing all practices and policies 

-Troubleshooting equipment problems, and general account issues

-Recommending appropriate video gear based on the customer’s needs

 

Experience and Qualifications

 

-Bachelors or equivalent degree in Video/Film Production

-Working knowledge of current video, audio, rigs, and lighting equipment carried 

-Previous customer service experience 1-2 years

-Very savvy at multitasking 2-3 tasks at one time

-Deep care and consideration for helping customers

-Team player

 

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

 

To be considered for this  Video Customer Service Specialist position in San Carlos,CA or any related opportunities with Adecco, go to Adeccousa.com and apply

 

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



  • Apply with Adecco

Reference number US_EN_99_025108_11958751