Warehouse / Customer Service - PART TIME

  • Location
    Portland, Maine
  • Job type
    Contract/Temp to Hire
  • Category
    Office, Clerical & Administrative - Clerical

This position is Part Time, Monday - Friday; afternoons from 1pm - 5pm.

Works through multiple service channels to consistently provide a high level of customer service;
Navigates customers to solutions that help them get the job done;
Drives sales growth by engaging in actions that identify leads for further selling opportunities with every customer;
Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person;
Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions;
Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty;
Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory;
Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives;
Audits and purges pick tickets daily;
Guides customers to other internal resources such as Technical Support, Credit, Parts and Sourcing or Sales as necessary;
Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule;
Takes personal ownership for meeting established individual and team metrics;
Assists customers with loading product into customer vehicle;
Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions;
Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents;
Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.

High School diploma or equivalent;
Experience in Warehouse / Parts Department;
Team player;

  • Apply with Adecco

Reference number US_EN_1_020045_11809997